Cancellation Policies The client understands that upon entering this service contract, Johnnie is committing time and resources to this event, and thus cancellation would result in lost income and lost business opportunities in an amount difficult to precisely calculate. Therefore, the following cancellation limitations will apply. 48-hour notice must be given upon canceling orders via online email and by phone for all catering orders. Non-refundable A non-refundable 50% deposit is required to hold your catering order.

ORDERING EVENT ORDER POLICY: Due to the time it takes to prepare food orders, all orders need to be received by 3 p.m. the day before your event. (Please note that some menu selections may require additional notice or substitution may be required). RUSH ORDERS: While we are happy to accept last-minute or same-day orders or after 3:00 p.m. the day before, they may be subject to a $100 rush order fee to help offset the additional food/labor cost to process your order on short notice. Please note that product selection may be limited, so your flexibility is appreciated. Food stamps are not an acceptable form of payment

CHANGE ORDERS/ADDITIONS: Any additional add-on cost from the day of the event is due no later than 3 days after the event. Any changes within 24 hours of the event will be subject to the Rush Order Fee of $25.

CHECKS: All checks should be made payable to Here’s Johnnie Catering

PRICE CHANGES: All prices on our menus and website are subject to change without notice. All food products are chosen based on availability. We are not responsible for weather changes or price increases due to shortages of power, supply, and demand, or any unforeseen situation in the food or labor market. Appropriate notice will be given to the client.

SERVICE FEE: A 20% service fee applies to all orders and events. This fee helps cover other costs for producing your event including event coordinator planning time, client meetings, scheduling, order processing, accounting, and vendor coordination for rentals and additional services.

SALES TAX: The State of Ohio requires sales tax to be applied to all service charges, hot and cold food, carbonated drinks, and or events with serving staff. Sales tax is applied to all labor, rentals, and administration fees. Tax-exempt organizations must provide documentation to retain on file.

DELIVERY FEE: Outside of the city limits. $25 fee.

GENERAL POLICIES BREAKAGE/LOSS/LIABILITY: The client assumes full responsibility for any damage or loss of any equipment, including but not limited to tents, tables, chairs, linens, glassware, décor, China, or flatware. Any lost, stolen, or damaged equipment will be charged to the client at replacement cost. All equipment should be present and ready for pick up after the event. If our staff is not on-site for the event, the client is responsible for the safety of all food setup and serving including any heated chafing dishes left on site. Here’s Johnnie Catering does not accept responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result.

LEFTOVER FOOD POLICY: To ensure the safety of our clients and their guests, it is policy to remove and discard any leftover food after the event. Any uneaten or non-consumed food or bottled beverages left on the buffet table/food station area may be given to the client upon request. We do not recommend serving leftover food as we cannot ensure safety in doing so, however, upon client request, the above-described leftover food and beverage may be taken by the client with a signed waiver form. The client will assume full responsibility and liability for the result of any leftover food served and consumed, with or without knowledge.

PRIVACY: Any orders placed on the website or directly with our staff will be kept private and used solely to complete your order. All client emails will be saved in our system and included in future mailings regarding updates, information, or promotions related to our company. Your email or order information will never be shared or sold to any outside party at any time. Should you wish to be removed from our email list, you can opt out at any time or contact us at. Our payments made by credit cards are by a secure encrypted credit card processing system to ensure the safety and privacy of all transactions